Refund policy

Returns & Exchanges

At NUNU, we want every piece to be just right for your little one. If something isn’t working out, here’s how we can help.

The essentials

14 days to decide. You can return or exchange any eligible item within 14 days from the day you received it.
Keep it as new. Items must be unworn, unwashed, and in their original packaging with all tags still attached.
Proof of purchase. Please keep your receipt or order confirmation, as we’ll need it for every return or exchange.

We’re unable to accept returns once the 14-day window has passed.

How to return or exchange

In store. Bring the item and your receipt to our store at Dandy Mall, 6th of October City. Our team will help you pick a replacement or process your refund right there.

Online orders. Reach out to our customer care team via WhatsApp at +201130816481 or orders@nunubabywear.com with your order number. For cash-on-delivery orders, you can also visit the store directly. Once your return is booked, a courier will pick up the item within 3 to 5 working days.

Refunds

How you’re refunded. Refunds go back to the payment method used for the order. Cash-on-delivery orders can be refunded in store or arranged through customer care.
How long it takes. We process refunds as soon as your return is approved, but depending on your bank, it can take up to 14 working days for the amount to show in your account.
Delivery fees. The original shipping charge isn’t refundable unless we sent you the wrong item.
Free gifts. If your order included a free item as part of a promotion, please send it back together with the item you’re returning to receive a full refund.
Sale items. Discounted items can be returned under the same conditions.

Changing or cancelling an order

Changes. Need to change something? Contact us before your order ships and we’ll do our best to update it. If an item you ordered becomes unavailable, we’ll let you know right away.
Cancellations. You can cancel an online order at any time before it’s dispatched by contacting customer care team via WhatsApp at +201130816481 or orders@nunubabywear.com with your order number
Sent something back by mistake? If an item you meant to keep ended up in your return, contact us as soon as possible with your order number and the item details, and we’ll sort it out.