Shipping policy
Shipping Policy
Processing your order
As soon as you place your order, we start preparing it and send it out. You don’t need to wait for a confirmation call. We’ll email you updates along the way, from confirmation to dispatch to delivery, at the address you used at checkout.
Delivery time: We prepare and dispatch orders within 24 hours of placement. Delivery then usually takes:
- Cairo & Giza: 2–4 business days
- Alexandria, Delta & Canal cities: 4–7 business days
- Upper Egypt & Others: 5–8 business days
Business days are Sunday to Thursday, excluding public holidays. Times are counted from order confirmation and may be a little longer during sales, peak seasons and holidays.
Cancelling an order
You can cancel your order as long as it hasn’t been dispatched yet. To do so, contact our customer care team via WhatsApp at +201130816481 or orders@nunubabywear.com during working hours, "From 9:00 AM To 5:00 PM - Friday & Saturday are days off". We’ll take care of the rest.
Once an order has been dispatched, it can no longer be cancelled. You can still send it back under our Returns & Exchanges policy.
Card payments: If you paid by credit or debit card and cancel before dispatch, we’ll start your refund right away. How long it takes to reach your account depends on your bank’s processing times, which are outside our control.
Orders we may cancel
Sometimes we may have to cancel an order ourselves, for example if an item is out of stock, there’s a pricing error, or we can’t verify the order details. If that happens, we’ll let you know and fully refund any amount you’ve already paid.